1. Overview
WellRoot ("we", "us", "our") operates an online pharmacy and doctor consultation platform. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website and related services.
2. Information we collect
- Account details: name, email, phone number, login credentials, and profile information.
- Order & delivery details: delivery address, pincode, order history, payment status, and prescription uploads when required for Rx medicines.
- Consultation details: doctor preferences, booking slots, consultation notes shared in the platform, and related communication.
- Usage data: device/browser information, pages visited, and approximate location used for delivery availability checks.
- Support interactions: messages you send through WellRoot Assistant or other support channels.
3. How we use your information
- Process medicine orders, payments, and Kerala delivery fulfilment.
- Enable doctor consultation booking and related care coordination on the platform.
- Verify prescriptions for Rx medicines and prevent misuse.
- Provide account access, customer support, and service communications.
- Improve platform safety, performance, and user experience.
- Comply with applicable laws and respond to lawful requests.
4. How we share information
We may share information only as needed to operate the service, including with:
- Pharmacists, fulfilment partners, and delivery partners for order processing.
- Doctors and clinical staff involved in your booked consultations.
- Payment providers (such as Razorpay) to complete transactions.
- Service providers who support hosting, analytics, or customer communications under confidentiality obligations.
- Authorities when required by law.
We do not sell your personal information.
5. Health & prescription data
Prescription files and health-related details are treated as sensitive information. They are used only to process eligible orders, support consultations, and meet regulatory or safety requirements. Access is limited to authorised WellRoot staff and relevant healthcare professionals.
6. Cookies & local storage
We use cookies and browser storage for authentication, cart contents, delivery location preferences, and basic analytics needed to run the site. You can control cookies through your browser settings, but some features may not work without them.
7. Data retention & security
We retain account, order, and consultation records for as long as needed to provide services, resolve disputes, and meet legal/record-keeping requirements. We use reasonable technical and organisational safeguards, but no method of transmission or storage is completely secure.
8. Your choices
- Update profile and address details from your account.
- Request access, correction, or deletion of personal data where applicable by law.
- Opt out of promotional emails using unsubscribe options in those messages.
9. Children
WellRoot services are intended for adults. If you create an account or place orders on behalf of a minor or family member, you are responsible for providing accurate information and necessary consent.
10. Contact
For privacy questions or requests, contact WellRoot support through your account profile or the contact options published on the platform. We may update this policy from time to time; the "Last updated" date will reflect the latest version.